Return window
You have 30 days from the date of delivery to return any ready-stock poster. Custom-printed posters can be returned only if there's a print defect — we'll cover production and shipping in that case.
What can be returned
- Ready-stock posters in unused condition — kept rolled in the original kraft tube or rolled up cleanly without creases or tears.
- Damaged or defective products, regardless of category — report within 48 hours of delivery.
- Wrong items shipped — we'll arrange a free pickup and dispatch the correct print.
What can't be returned
- Custom-printed posters where the upload, crop or specifications were correct as ordered.
- Posters that have been mounted, framed, taped to a wall or otherwise altered.
- Items returned more than 30 days after delivery.
How to start a return
- Email [email protected] with your order number and a photo of the print.
- We'll send a confirmation email and arrange a free pickup within 48 hours through our courier partners.
- Roll the print back into the kraft tube and hand it to the pickup agent.
- Once we receive and inspect it, your refund is processed.
Refund timelines
- Inspection: 1–2 business days from receipt at our warehouse.
- Refund initiation: within 24 hours of inspection.
- Bank credit: 5–7 business days for cards / UPI; up to 10 days for net-banking. COD orders are refunded via NEFT to a bank account you nominate.
Exchanges
We don't run direct exchanges (size or design swap) because each order is fulfilled individually. The simplest path is to return the original print and place a fresh order — typically faster than an exchange, and you only pay shipping once if the new order is over ₹999.
Cancellations
You can cancel any order before it has been dispatched — usually within the first 24 hours. Once dispatched, the return process above applies. Custom orders enter production as soon as the order is confirmed and cannot be cancelled after that.
Need help?
For any return query, email [email protected] or call +91 22 4000 0000 on working days, 10:00–18:00 IST. Unresolved issues can be escalated to our Grievance Officer — see Contact for details.